23+ Years of Global SAP Excellence

Panchal Kamleshkumar Prahladbhai

SAP S/4 HANA Service Delivery Manager · SD/CS Transformation Leader · Global SAP Program Lead

23+

Years Exp.

12+

Countries

99%

SLA Record

S/4 HANA Impl.

kamleash.panchaal@gmail.com +91 77219 82109 Pune, India

Profile

About Me

A highly accomplished SAP S/4 HANA Service Delivery Manager and SAP SD/CS Transformation Lead with 23+ years of progressive SAP consulting and delivery experience, including 5+ years in leadership and service delivery management roles.

Proven expertise in global SAP implementations, rollouts, upgrades, and AMS operations supporting mission-critical enterprise systems across Europe, Middle East, Africa, Australia, and Latin America.

Expert in Order-to-Cash (O2C), Logistics Execution, Customer Service, Billing, Credit Management, Rebates, STO, Batch Determination, Variant Configuration, BOMs, and SAP ECC to S/4 HANA transformations (1511, 1609, 1709, 1809).

Recognized for strategic stakeholder engagement, SLA governance, risk management, and delivery excellence within complex, multi-vendor environments. Awarded Bravo Award – 2011 for exceptional contribution.

Personal Details

Date of Birth: 3rd June 1973
Languages: English, Hindi, Gujarati
Passport: V3729365
RNE No: 242.069.428-70 (Valid till 2030)
Location: Pune, India
Employer: Tech Mahindra Ltd. (Apr 2007 – Present)

Expertise

Core Competencies

🛠️

SAP & ERP Leadership

SAP S/4 HANA SD/CS SAP ECC 5.0/6.0 SAP AMS Governance SAP Activate/ASAP Digital Core Transformation

🔄

Process & Functional

Order-to-Cash (O2C) Sales & Distribution Customer Service Logistics Execution Billing & Invoicing Credit Management Rebates STO Pricing CIN Variant Config Batch Determination

📊

Delivery & Governance

Service Delivery Mgmt SAP Program Mgmt SLA & KPI Governance Escalation Mgmt Risk Management ITSM Incident/Change/Problem

🚀

Transformation & Optimization

Business Process Reengineering Blueprinting Solution Architecture Cutover & Hypercare Continuous Improvement As-Is / To-Be Analysis

Impact

Key Achievements

🌐

Delivered and stabilized global SAP S/4 HANA and ECC landscapes supporting multi-country business operations.

📈

Led enterprise SAP implementations and AMS programs achieving >99% SLA compliance.

✅

Successfully managed high-risk go-lives, upgrades, and hypercare phases with zero critical business disruption.

🌍

Directed onsite–offshore delivery models across India, Brazil, Europe, Middle East, and Africa.

👥

Built and mentored high-performing SAP teams, enabling long-term delivery sustainability.

🏆

Recipient of the Bravo Award – 2011 at Tech Mahindra for exceptional contribution and sustained performance.

Career

Key Projects Executed

Tech Mahindra Ltd. · Apr 2007 – Present | SAP SD/CS Functional Consultant & Service Delivery Manager

Senior SAP SD Consultant Jun 2025 – Present

🏭 Elantas Beck 📍 Germany SAP AMS Support

Service Delivery Manager & O2C Consultant Aug 2024 – May 2025

💊 Haleon Healthcare 📍 São Paulo, Brazil SAP Support

O2C Consultant Jun 2020 – Jul 2024

✈️ GE Aviation 📍 São Paulo, Brazil SAP Support

SAP S/4 HANA SD Consultant Oct 2018 – Apr 2020

🏗️ Odebrecht 📍 São Paulo, Brazil S/4 HANA 1709 Implementation

SAP S/4 HANA Logistics Lead Consultant (Onsite) Jun 2017 – Oct 2018

🏠 Roofing Group 📍 Kampala, Uganda S/4 HANA 1709 Implementation

SAP S/4 HANA Logistics Lead Consultant (Onsite) Dec 2015 – Nov 2017

🏭 Al Watania For Industries 📍 Riyadh, Saudi Arabia S/4 HANA 1511 Implementation

SAP SD Lead Consultant (Onsite) Jan 2013 – Oct 2015

📦 Visy Industries 📍 Melbourne, Australia SAP Support, Enhancements & Migration

SAP SD Lead Consultant (Onsite) May 2011 – Jul 2012

⛽ MRS Oil & Gas Ltd. 📍 Lagos, Nigeria SAP Implementation & Hypercare

SD / CS Lead Consultant Oct 2010 – Feb 2011

🏢 ARG (Al Rostamani Group) 📍 Dubai, UAE SAP SD/CS Support

SAP SD & CS Consultant Mar 2010 – Oct 2010

🔧 Ali & Sons Oilfield Supplies 📍 Abu Dhabi, UAE SAP SD/CS Implementation & Support

SAP SD & CS Consultant Nov 2008 – Feb 2010

🏗️ Marafie Group of Companies 📍 Kuwait SAP SD/CS Implementation & Support

SAP SD & CS Consultant (Offshore) Apr 2007 – Oct 2008

🏥 Philips Healthcare Systems 📍 Netherlands SAP SD/CS Support

Foundation

Early Career

2005 – 2007

SAP SD/CS Consultant

Bristlecone India Ltd., Pune

2005

SAP SD Consultant

ITTI Pvt Ltd., Bengaluru

2002 – 2005

SAP SD Consultant

Vignan Softech Pvt Ltd., Bengaluru

1999 – 2002

Marketing Executive

Polycab Cables Ltd., Vadodara

1999

Sales Executive

Modi Xerox Ltd., Pune

Recognition

Awards & Honours

🏆

Bravo Award – 2011

Awarded by Tech Mahindra Ltd. in recognition of exceptional contribution, sustained high performance, and outstanding delivery excellence during the MRS Oil & Gas engagement in Lagos, Nigeria.