// IT Infrastructure & Security

Hi, I'm Ahamed Suhail

IT professional with extensive experience in system infrastructure, network security, and technical support. Specializing in endpoint management, security compliance, and application support across enterprise environments in Qatar.

Contact Me View Experience
Doha, Qatar
+974 7107 2741
ahamed5su@gmail.com
Ahamed Suhail
5+
Years Experience
200+
Devices Secured
35%
Vulnerability Reduction
4
IEEE Publications

⟐ Experience

Professional journey across enterprise IT environments

IT Support Consultant
Barzan Holdings (Defence & Space), Qatar
Mar 2023 – Present
  • Ensured endpoint compliance by deploying antivirus software, full-disk encryption, and Active Directory Group Policies, aligning with internal cybersecurity frameworks.
  • Monitored and optimized enterprise network using SolarWinds and Forescout NAC, proactively identifying and mitigating security vulnerabilities.
  • Provided L1 and L2 technical support for SAP and CMS applications, performing system diagnostics and user access control.
  • Streamlined patch management using ManageEngine Desktop Central, reducing system exposure and improving endpoint protection.
  • Delivered secure AV/Polycom system configuration for video conferencing in classified environments.
  • Executed remote support and data backup via BeyondTrust Bomgar and Veritas DLO, ensuring business continuity.
Service Desk Engineer
Q22 FIFA World Cup, Qatar
Oct 2022 – Dec 2022
  • Enrolled, configured, and secured 200+ mobile devices using Microsoft Intune MDM, ensuring compliance with organizational policies.
  • Delivered efficient Level 1 IT support and resolved technical incidents within ServiceNow while maintaining ITIL-based SLA compliance.
  • Strengthened support operations by identifying bottlenecks and enhancing incident management workflow.
IT Support Consultant
Qatar Foundation / QCS WLL (Freelance)
Apr 2022 – Mar 2023
  • Provided comprehensive system administration and AV technology support with remote and on-site troubleshooting.
  • Conducted routine server maintenance, security patching, and infrastructure monitoring for improved uptime.
  • Resolved incidents using HPSM ticketing system, ensuring proper documentation and SLA adherence.
System Administrator
Edinburgh College of Professional & Higher Education, Sri Lanka
Jul 2021 – Feb 2022
  • Administered AV and IT infrastructure including classroom systems, servers, and user workstations.
  • Delivered timely support for on-site and remote IT issues, minimizing downtime and maintaining continuity.
Associate Systems Support Engineer
Millennium IT ESP, Sri Lanka
Feb 2020 – Jul 2021
  • Administered Linux and Windows Server environments, applying security patches and monitoring for unauthorized access.
  • Managed IT infrastructure using OpManager and ManageEngine ServiceDesk, performing real-time monitoring and incident response.
  • Maintained IPTV backend and enterprise network, resolving connectivity issues and coordinating vendor upgrades.

◈ Technical Skills

Core competencies and technology stack

🛡
System Security & Compliance
Endpoint HardeningSolarWindsFortinet NSEForescout NAC
📡
Network Monitoring & Management
Veritas DLOOpManagerSNMPVLANsDHCPDNS
💻
Endpoint & Patch Management
ManageEngineIntuneActive DirectoryDesktop Central
🎫
ITSM Tools
MyIT (Micro Focus)ServiceNowHPSMManageEngine SD
🖥
Server Administration
Windows ServerLinuxRed Hat (RHCSA)VMware
☁
Cloud, Backup & Remote
AzureBeyondTrust BomgarVeritasRDPVNFSDN
🎥
AV Technology Support
PolycomConference Room SetupTroubleshooting
🌐
Languages
EnglishTamilSinhala

◆ Education

Academic qualifications

MSc in IT Strategic Innovation
Kingston University, UK
2022 – 2024
BSc (Hons) in IT – Computer Systems & Network Engineering
SLIIT, Sri Lanka
2018 – 2022
High School
St. Anthony's Boys College, Kandy, Sri Lanka
2017

✦ Certifications

Professional certifications and credentials

🎖
Red Hat Certified System Administrator (RHCSA)
ID: 200-024-420
🔒
Fortinet NSE 1 & NSE 2 Network Security Associate
🛡
FortiGate 7.4 Operator (FCA)
📋
ITIL v4
📊
Jira Foundation Certified

◇ Publications & Research

IEEE published research contributions

IEEE IEMCON 2021
An Experimental Study on Load Balancing for SDN-Based VNFs
ICRAIE 2021
Deep Learning Model with Genetic Algorithm for Resource Allocation of VNFs
ICRAIE 2021
NetEye: SDN-Based VNF Network Monitoring
ICRAIE 2021
Network Traffic Prediction for VNF Platforms

▸ Key Projects

Impactful implementations and results

FIFA World Cup 2022
Secure Endpoint Rollout
Successfully configured and deployed 200+ Intune-secured mobile devices for the FIFA World Cup 2022, ensuring full compliance with organizational MDM policies.
Barzan Holdings
Infrastructure Hardening
Reduced endpoint vulnerabilities by 35% through implementation of security policies, proactive patching, and endpoint compliance measures.
Enterprise Monitoring
Network Monitoring Enhancement
Integrated SolarWinds dashboards to improve real-time alerting and threat visibility across the enterprise network infrastructure.